Question 1

How do I purchase a deal voucher?

Accepted Answer

Browse our deals, click on any deal you like, select the quantity you want, and click "Buy Now". You'll be directed to our secure checkout powered by Stripe. After payment, you'll receive your voucher code instantly via email.

Question 2

How do I redeem my voucher?

Accepted Answer

To redeem your voucher: 1) Open your voucher in your dashboard, 2) Click the "Redeem Purchase" button, 3) Ask the merchant for their redemption code, 4) Enter the merchant's code on the redemption page, 5) Click "Redeem Now" to complete. The voucher will be instantly marked as redeemed in all systems.

Question 3

What happens if my voucher expires?

Accepted Answer

Vouchers are valid for 3-6 months from purchase date (specified on each deal). If your voucher expires unused, please contact support@snaglee.com for assistance. Expired vouchers cannot be redeemed at merchants.

Question 4

Can I get a refund?

Accepted Answer

Refunds are available within 14 days of purchase for unused vouchers. After 14 days, refunds are at the discretion of the merchant. Please review our refund policy or contact support for specific cases.

Question 5

Is my payment information secure?

Accepted Answer

Yes! We use Stripe for all payment processing. Your payment information is encrypted and never stored on our servers. Stripe is PCI-compliant and uses industry-standard security measures.

Question 6

Can I buy vouchers as gifts?

Accepted Answer

Yes! Vouchers make great gifts. During checkout, you can enter the recipient's email address, and they'll receive the voucher directly. You can also forward your voucher email to someone as a gift.

Question 7

What is the per-user limit?

Accepted Answer

Some deals have per-user limits to ensure fair access for all customers. This limit is displayed on the deal page. You cannot purchase more than the specified limit for that particular deal.

Question 8

How much does it cost to list a deal?

Accepted Answer

Our listing fees vary based on your deal value (Basic, Standard, Premium, or Elite tier). We charge 0% commission on voucher sales - you keep 100% of sales revenue.

Question 9

What is the shared revenue option?

Accepted Answer

You can opt for our shared revenue model: pay 50% less on listing fees in exchange for sharing 30% of voucher sales with Snaglee. This option is great for testing new deals or reducing upfront costs.

Question 10

How do I redeem customer vouchers?

Accepted Answer

You'll set a private redemption code during onboarding. When a customer wants to redeem: 1) They click "Redeem Purchase" on their voucher, 2) You provide them with your merchant redemption code, 3) They enter your code and click "Redeem Now", 4) The voucher is instantly marked as redeemed in your merchant dashboard. No special hardware required - it all happens on the customer's device!

Question 11

When do I receive payment for voucher sales?

Accepted Answer

Payments are processed directly through Stripe Connect. Funds from voucher sales go directly to your bank account, typically within 2-3 business days of the purchase.

Question 12

Can I edit my deal after it's live?

Accepted Answer

Minor edits like updating descriptions are allowed. However, you cannot change pricing, quantity, or core terms once a deal is live and has sales. Contact support for assistance with necessary changes.

Question 13

What happens if I can't honor a voucher?

Accepted Answer

Per your merchant agreement, you must honor all valid vouchers that meet your stated terms and conditions. Failure to do so may result in refunds to customers and potential account suspension.

Question 14

How do deal upsells/modifiers work?

Accepted Answer

You can add up to 3 options or upsells to your deals (e.g., size variations, add-ons). Set the description, additional price, and cost (COGS) for each option. Customers can select these during purchase.

Question 15

What is the Brand Ambassador program?

Accepted Answer

Ambassadors earn 5% commission for referring new merchants to Snaglee for three years from the merchant's signup date. If you were referred by an ambassador, their commission comes from Snaglee, not your revenue. You can also become an ambassador yourself!

Question 16

What is Snaglee?

Accepted Answer

Snaglee is a deals marketplace that connects local merchants with members through time-limited deal vouchers. Merchants pay a flat listing fee with no revenue share, making it affordable to offer great deals.

Question 17

What areas does Snaglee serve?

Accepted Answer

Snaglee is available to merchants and members across the United States. Check our deals page to find offers near you!

Question 18

How do I contact customer support?

Accepted Answer

Email us at support@snaglee.com for any questions or concerns. For urgent redemption issues, please include your voucher code and merchant name for faster assistance.

Question 19

Can I unsubscribe from emails?

Accepted Answer

Yes! Every email has an unsubscribe link at the bottom. You can also manage your email preferences in your account settings to choose which types of emails you'd like to receive.

Question 20

What browsers are supported?

Accepted Answer

Snaglee works best on modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, please ensure your browser is updated to the latest version.

Question 21

Is there a mobile app?

Accepted Answer

We're currently web-only but fully mobile-responsive. You can access Snaglee from any mobile browser. Save our site to your home screen for app-like access!

Question 22

How do I report a problem with a merchant?

Accepted Answer

Contact support@snaglee.com with details about your issue, including the merchant name, voucher code, and description of the problem. We take all complaints seriously and will investigate.

Question 23

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards through Stripe, including Visa, Mastercard, American Express, and Discover. Digital wallets like Apple Pay and Google Pay are also supported.

Question 24

How do I reset my password?

Accepted Answer

Click "Sign In/Up" then "Forgot password?" on the sign-in page. Enter your email address and we'll send you a password reset link. The link expires after 24 hours for security.

Question 25

Can I change my email address?

Accepted Answer

Yes, you can update your email in your account settings. You'll need to verify the new email address before the change takes effect. Your purchase history will transfer to the new email.

Question 26

How do I delete my account?

Accepted Answer

Contact support@snaglee.com to request account deletion. Note that you'll lose access to any unused vouchers and credits. We recommend redeeming everything before requesting deletion.

Question 27

Is my personal information safe?

Accepted Answer

We take privacy seriously. Your personal information is encrypted and stored securely. We never sell your data to third parties. Review our privacy policy for complete details.

Question 28

Can I have multiple accounts?

Accepted Answer

Each person should have only one account. Multiple accounts may be suspended to prevent abuse of per-user limits and the Ambassador program.

Question 29

How do I become a merchant?

Accepted Answer

Click "For Merchants" in the footer or visit /merchant to start the onboarding process. You'll need to provide business information and complete Stripe Connect setup for payment processing.

How can we help?

Getting Started

Redeem a Voucher

Listing Fees

Refunds

Payment Security

Become a Merchant