Refund Policy
Last updated: March 5, 2026
Overview
Snaglee operates a merchant-first daily deals marketplace. Unlike traditional deal platforms, Snaglee does not take a commission from deal sales. Merchants receive 100% of deal purchase revenue. As a result, Snaglee’s refund processes are designed to be transparent to both Members and Merchants, with strong consumer protections built in.
1. Standard Refund Window
This 14-day window applies to all standard Local Deals (dining, beauty, wellness, fitness, home services, entertainment, and similar categories).
After 14 days, all sales are final unless:
- The deal’s Fine Print expressly states otherwise
- The Merchant has closed or is unable to honor the deal (see Section 4)
- An Extraordinary Circumstances exception applies (see Section 6)
2. Paid Value Guarantee
If a Deal Voucher’s promotional period ends before you use it, you may still redeem the Voucher with the Merchant for goods or services equivalent to the amount you paid.
The Merchant is solely responsible for honoring this paid value. Snaglee will assist in enforcing this requirement and may remove Merchants who fail to comply.
3. Voucher Expiration
Deal Vouchers typically carry a promotional value expiration date (usually 6 to 12 months from purchase, as stated in the deal’s Fine Print). After this date:
Promotional value
Expires
Paid value
Does not expire for 5 years minimum
Consistent with applicable Wisconsin and federal gift card/voucher laws.
4. Merchant Closure or Non-Honor
If a Merchant permanently closes before your Deal Voucher expires, or refuses to honor a valid Deal Voucher during its active period:
Within 60 days
Full refund to original payment method
61 days – 5 years
Snaglee account credit for the paid amount
Temporary closures (seasonal breaks, renovations, staffing issues, brief health department closures) do not qualify for refunds under this provision. We recommend contacting the Merchant directly to arrange an alternative redemption date.
5. Category-Specific Refund Rules
Local Deals
Dining, Beauty, Wellness, Services, Fitness, HomeFull refund within 14 days if unredeemed and not Final Sale. Paid value guaranteed beyond that.
Ticketed Events
Most event tickets are Final Sale. If your event ticket is not Final Sale, you may request a refund until midnight on the day of purchase. If an event is cancelled or rescheduled by the organizer, a full refund will be issued automatically.
Travel Deals
Travel vouchers follow the cancellation and refund terms stated in the deal’s Fine Print. If you are unable to book your travel within the available dates before the book-by date, and the Merchant is unable to accommodate an alternative, contact Snaglee support for assistance.
Product Deals
Physical GoodsItems may be returned for a refund within 30 days of delivery, provided the item is unused and in original packaging. After 30 days, all product sales are final.
6. Extraordinary Circumstances
Snaglee may issue refunds outside the standard policy at our discretion in cases of natural disaster, public health emergency, or other extraordinary circumstances preventing deal fulfillment. Details will be communicated via the Platform and email.
7. How to Request a Refund
Refunds are handled directly between the Member and the Merchant. Snaglee is not a party to the transaction, but we provide tools and a last-resort backstop to ensure Members are protected.
Contact the Merchant Directly
Log in to your Snaglee account, navigate to My Vouchers, and select the deal you wish to refund. The Merchant’s contact information will be displayed. Reach out to the Merchant directly to request your refund. By their agreement with Snaglee, the Merchant is required to honor valid refund requests within 14 days of your original purchase date, provided the voucher has not been redeemed and any Merchant-stated Fine Print conditions are met.
Escalate to Snaglee (Last Resort)
If you have made a good-faith attempt to resolve the refund with the Merchant and they have not responded or have refused a valid request, you may escalate to Snaglee by:
- Logging in to your Snaglee account
- Navigating to My Vouchers and selecting the deal
- Clicking Escalate to Snaglee Support
- Providing a brief description of your contact attempt(s) with the Merchant
Snaglee will review your escalation and, if the refund is determined to be valid under these Terms, will issue the refund to your original payment method and recover the amount from the Merchant’s card on file.
We aim to review all escalated refund requests within 2 business days.
8. Refund Processing Times
Credit/Debit Card
1–2 business days to process; 3–5 additional days to appear on statement
Snaglee Account Credit
Appears in your account within 24 hours
9. Merchant Refund Policy
Notice to Merchants
Snaglee’s refund model keeps the platform out of the middle of every transaction while giving Members a trusted safety net.
Your Primary Obligation: You are contractually required to honor any valid refund request from a Member within the 14-day window, provided the Deal Voucher has not been redeemed and any conditions you have stated in the deal’s Fine Print have been met. This is a direct obligation between you and the Member — you refund them through your own payment process.
Card on File: A valid credit or debit card must be on file with Snaglee at all times as a condition of your Merchant Agreement. This card will only be charged in the Last Resort circumstances described below.
Snaglee Last Resort Intervention: If a Member escalates an unresolved refund request to Snaglee, and our review determines the refund is valid under these Terms, Snaglee will:
- Issue the refund to the Member directly, and
- Charge your card on file for the full refund amount plus an administrative fee
This process exists solely to protect Members from bad-faith non-compliance and to maintain marketplace trust. Merchants who respond promptly to valid refund requests will never trigger this process.
Refund Rate Monitoring: Merchants with elevated refund escalation rates or repeated card charge events will be flagged for review and may have their listings suspended or removed from the Platform.
10. Contact
Refund questions: support@snaglee.com
Snaglee, LLC | Milwaukee, Wisconsin